Booking and payment

Your place and accommodation choice are confirmed when your booking is accepted and the required payment has been made. Each accommodation option has limited availability and is allocated according to the live booking inventory.

You can pay in full or choose a payment plan. The payment plan requires 50% at booking, with the remaining balance paid in two instalments on the dates shown at checkout. Your booking confirmation will set out the amount and due date of each payment.

If a payment is missed, we’ll contact you and give you an opportunity to bring your booking up to date. After three follow-ups and a final written notice with a clear deadline, we may cancel the booking and offer the place to another guest. If that happens, we’ll refund amounts paid beyond any deposit we are entitled to retain under the booking terms and applicable law.

Please contact us as early as possible if you’re having difficulty with a payment. We would much rather talk through the options with you.

Cancellations and name transfers

If you can no longer attend, please tell us in writing as soon as possible. The booking deposit is intended to secure your place and is non-refundable for a change-of-mind cancellation, subject to your rights under Australian Consumer Law. We’ll confirm how any other payments are treated under the cancellation terms presented at checkout.

You may request to transfer your booking to another woman if you can no longer attend. Please contact us before arranging the transfer. The replacement guest must meet the retreat’s participation requirements, complete her own forms and accept these guidelines and the waiver. A transfer is complete only when our team confirms it in writing. Any payment arrangements between you and the replacement guest are your responsibility unless we agree otherwise in writing.

If we need to cancel the retreat or make a significant change to what was booked, we’ll contact you promptly and explain your available options and rights.

Booking for friends

If you book an accommodation option that includes more than one guest, you are responsible for providing the name, email address and phone number of each accompanying guest at booking. We’ll then contact them directly to complete their own information and forms, including dietary and accessibility needs, T-shirt size, emergency contact and waiver.

Every guest must complete her own forms before arrival. A room booking does not allow an unregistered guest to attend. If you’re booking a shared accommodation option on your own, please answer the checkout questions about whether you’re joining with a friend so we can prepare the room allocation accurately.

Caring for yourself and others

The experience includes optional movement, wellness activities and time outdoors. You are welcome to participate at your own pace and step out of an activity when you need to. Please tell our team privately about any dietary needs, allergies, injuries, accessibility requirements or other information that would help us support you. Some activities may require additional safety instructions or consent.

Our team will make reasonable efforts to accommodate disclosed needs, but please speak with us before booking if you need to confirm that a particular arrangement is possible. In an emergency, follow the directions of Austinvilla staff and retreat facilitators.